FAQ

  Do you serve fresh products everyday?

Yes, We offer only fresh, tasty, and premium quality products.

 

  What is the shelf life period of sweets and namkeens bought at your store?

Various products have different shelf life and is mentioned on the package. In addition, you may also contact us prior to ordering for the particular product.

 

  What are the various payment options available online?

Debit Cards
Credit Cards (Visa/MasterCard/Diners)
Net Banking

 

  Is there any extra charge for packing and postage?

Yes. It will be the actuals. Enquire us for overseas delivery.

 

  How soon we receive the orders?

We dispatch the placed orders as stipulated. It depends on the quantity and the distance too. We dispatch orders only after payment. However, please check the availability of the orders.

 

  What if I search for certain sweet and it is not found on the website?

Please call us for futehr clarifications. We do the best for you.

 

  How about catering to events?

Call us to discuss. We will be glad to provide your needs.

 

  How about the payment security on your website?

We assure that the payment gateway integrated on our website is compliant to Industry standards [PCI] and are verified by the security providers.

 

  How to contact you regarding any queries?

E-mail us at - mco.noida@haldiram.com
Business Hours: 10 AM - 6 PM

 

  How do I get started with Haldiram's online?

Ordering online is free and takes a few minutes. Fill the required information by signing up on our website. You may directly login with your e-mail id and password, browse and place order. You have guest check-in facility too.

 

  How to edit the account information?

Visit "My Account" and edit your details.

 

  How do I order online?

Login into your account
Select the products you wish to purchase
Provide shipping address
Make payment
You receive acknowledgement and order tracking number

 

  Is registering my account is compulsory?

No, it's not mandatory. You may order through facebook account or as the guest.

 

  What to do if I forgot my password?

You can change the password by clicking the 'Forgot Password' option on the login screen

 

  May I see my recent orders?

Yes, by clicking 'My orders' on your account page

 

  How do I track ny order?

Log on to My Account. Go to the order section and see the last update of the order status with the consignment number mailed to you.

 

  When can I expect the delivery?

Within 2-3 business days of order confirmation. For larger cities, it may take 2-5 days. And for overseas, you may expect delivery within 7 days after order confirmation.

 

  What to do when I find a product missing upon delivery?

This would be a vary rare case, as we ensure multiple checking before dispatch. Please check if you have been charged for the missing product given in the invoice bill. If there is any mishap, please call us immediately.

 

  Why was my banking account not charged?

Your payment may have been declined either due to network failure or insufficient balance in the account. Please contact us.

 

  Do I have the provision to change my billing address?

Yes, anytime you may edit your profile by adding or removing the details as required.

 

  Does your prices include VAT?

The prices of all the products are inclusive of taxes.

 

  May I know about the return policy?

Since, we deal with perishable products, we follow 'No return policy'. We are not responsible for any damages happened during shipping.

 

  Do you have any offers?

Yes. It changes from time to time or festive season. Please visit our website for latest updates.
If you have any other questions, Please post your queries at mco.noida@haldiram.com. We would love to answer them.